Frequently Asked Questions

Everything you need to know about your beauty routine and orders.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.

Are VERB products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our collection is vegan. Please check individual product pages for specific ingredient details.

What is your return policy?

We want you to love your hair. If you are not completely satisfied, we offer a 30-day return window for all products purchased directly from our website.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to bring VERB products to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your products safe for color-treated hair?

Absolutely. Our formulas are designed to be gentle and effective, making them safe for color-treated, keratin-treated, and chemically processed hair.